E-Commerce Customer Service Support

Does your business pride itself on delivering excellent customer service?

We will supply you with customer service assistants who will work within your company and assist customers with any queries / complaints related orders, returns, refunds etc thus ensuring they (customers) receive the best service possible.

Telephone Customer Support Service

Telephone Customer Service Support

Receive inbound telephone and make outbound calls to resolve customer queries and complaints.

Live Website Chat Customer Support Service

Live Web Chat Customer Service Support

Onhand to answer questions and general queries by customers through live chat applications such as tawk, LiveChat, WhatsApp as etc.

Marketplace Customer Support Service

Marketplace Customer Service Support

Do you sell on Amazon, eBay, OnBuy etc? If so we are available to help with answering question and general orders queries by customers.

Customer Service Helpdesk Application

Helpdesk Customer Service Support

We can use Customer relationship management (CRM) software, Customer Service and helpdesk applications such as Zendesk, Freshworks, xSellco eDesk etc to communicate with customers and potential customers.

Have a question?

Call us on 0203 916 5556 or email us at info@solelyweb.com

Customer Service Support Description Example

From:

£12.00

per hour

Part Time (20-25 Hours a Week) or Full Time (30-35 Hours a Week)

  • Respond to customer enquiries via e-mail, telephone and webchat
  • Prioritise and process customers requests submitted by telephone, email, live chat or instant message i.e WhatsApp
  • Handle all returns, organising replacements or refunds as necessary, and keep accurate records of items returned or lost in transit
  • Liaise with manager regarding missing/damaged items or returns
  • Communicate with customers about their orders, including any delays or changes in delivery

How does it work?

01

Tell us what you need

Tell us about your business by completing the form below form and attach a job description. Alternatively, you can give us a call on us 0203 916 5556

02

Meeting (or Interview)

After completing the form we will then setup a face to face or virtual meeting where we will be interviewed by you. After all we are your employee.

03

Work with each other

After agreeing on a job description we will work for you as a remote employee.

Upload job specification


e-Commerce Website Support FAQs

Here are a few answers to our most common questions

1. What is e-Commerce Website Support?

With e-Commerce Website Support we will be responsible for the day to day management and running of your online store from listing of products to printing of shipping labels and invoices.

  • Managing of current online store/s.
  • Listing and Updating e-Commerce websites such as Magento, Shopify, WooCommerce with new products
  • Listing and Updating marketetplaces such as eBay and Amazon with new products
  • Ability to use multi-channel listing software such as ChannelAdvisor, Linnworks etc to list products to store and marketplaces.
  • Liaising with warehouse team - Printing and sharing of shipping labels, packlist and invoices.
  • Social Media updates on Facebook and Instagram.

2. What e-Commerce platforms do we help with?

Shopify, BigCommerce, Magento 2, PrestaShop, WooCommerce, OpenCart, EKM and many more.

If you have an online store on any of these platforms and need help with daily product listings and e-Commerce website support then get in touch with us on 0203 916 5556 or fill in the above job specification form and attach a job description.

3. Are we able to list products to multiple stores and marketplaces?

Yes

If you sell through different storefronts and marketplaces we can help list products to these platforms with the use of our multi-channel software Linnworks.

Other multi-channel software we can use to list products includes Channeladvisor, Cloud Commerce Pro, Mintsoft, OnePatch, Selro and more.

4. How do I request for e-Commerce Website Support?

Call us on 0203 916 5556 or fill in the above job specification form, attach a job description. We will then setup a face to face or virtual meeting where we can be interviewed by you. After all we are your employee.

5. How will I pay?

Payment is easy and simple. After agreeing on a job description we will work for you as a remote employee. This will be based on invoice submission.

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