Every website needs a web hosting. Basically, a Website Hosting gives you the ability to store files such as homepage, contact us, about us pages etc onto a server so they can be accessible or viewed by visitors via the internet.

Yes, the easiest way you can upload files onto your web server is through FTP (File Transfer Protocol) application. For example, Filezilla, CoreFTP and many more. Alternately, you can use cPanel to get your website up and running.

Most of the time your Web Hosting package will be set up immediately after purchase so you can get your files uploaded to be viewed online right away. However, in some cases, it might take a few days for your domain to be fully registered and point to your Website Hosting package. This is mostly true when you transfer your domain to any hosting company.

If you already have a Hosting service with Solelyweb and are looking to move website to a new company simply download files via companies control panel. Also, if you are looking to move your website over to us, go to cPanel and download all related files.

Simply contact our expert support team and we will help you move everything over.

Every website hosted on Solelyweb needs a domain name. However, the good news is we have included at one free domain name to every package.

You get email accounts with Solelyweb. You can personalise your email accounts with your domain. However, the amount of emails you can create is entirely base on what Website Hosting package you are on. For example, our “Essential” package comes with 1 email account where as our “Premium” comes with more than one email account.

Yes and we will not stand in your way if you do so, even if you to downgrade your service.

MySQL databases come with Business Pro and Premium packages/ plans.

If your domain name is already registered with Solelyweb and you’re not using it with another one of our services, then you can attach it to your web hosting package when you order.

If your domain is registered with another company, there are two ways to use it with your hosting package:

First, transfer it to Solelyweb and then attach it to your package. Most companies will allow you to transfer, just simply get access to the auth code of EPP code

Second, leave the domain name where it is and point it at your hosted site on Solelyweb by simply changing the DNS or name servers of your domain name to:

ns1.solelyweb.com (50.28.105.70) ns2.solelyweb.com (50.28.105.94)

It will take around 24-48 hours for your domain name to show on your new site.

Once you cancel your account you can still keep your domains however, you will still need to pay renewal price when they are close to their renew date.

If no longer have an account and still keep your domain you can use it with another hosting company or you can transfer it to another company.

You would just need to update the DNS or name servers of your domain name to:

ns1.solelyweb.com (50.28.105.70) ns2.solelyweb.com (50.28.105.94)

It will take around 24-48 hours for your domain name to show on your new site.

We do recommend that you keep a personal backup of your website well. We have a guide to backing up your files using FTP, and if you have a Business Pro or Premium package, you can also use the backup and restore feature in your control panel.

100% yes you can but your Website Hosting package must meet requirements for your application. For example, if you a web space of 1GB you cannot download or install an application that is 1.8GB as the application excess the allocated space you have been given. Also, we will not allow applications that require root or administrator level access.

"We also have an extensive range of applications that are available for you to install in just one click from your control panel including everything from blogs to online stores to project management software and more!"

The minimum contract is 1 year (or 12 months) period. You can choose to pay monthly or annually.

If you decide that the package you have bought is not right for you for any reason, please give us a call or message us through our support ticket platform via your clientarea within the first 15 days. We will refund you what you have paid for your Web Hosting, “excluding any additional fees for domains”. Domain names cannot be “unregistered” once you have chosen them. You will need to let them expire if you do not want to use them anymore.